Trouble-Shooting Licensing of tucan series

All programs of tucan series are protected technically by licenses exceptional the gratis viewer tucan view, protected by dongle or protected by MAC-address. So you need a valid license file and the appropriate installation package.

The following information refer to the programs:

  • tucan design SL (license file for MAC-address)
  • tucan design (license file for dongle)
  • tucan view+ (license file for dongle)

If tucan cannot find any valid license file then tucan shows the info dialog only. If that will be closed tucan will be closed, too. But the info dialog shows important info for error diagnostics.

Operating system

You need dedicated license files different for Windows or Linux. It is impossible to use a license file valid with Windows for tucan with license or vice versa.

Software protected by MAC-address

References about the MAC-address you can find in Inquiry of MAC-Address.

If 000000000000 is displayed as HostID no evaluable MAC-address was found.

software version for MAC-Address error recovery
The software version protected by MAC-address is installed. This demonstrates the shown HostID but not the DongleID. If you would like to use a dongle you did not install the correct installation package. Please install an installation package for the protection by dongle.
 

No evaluable MAC-address was found.

Please check if any networking interface card exists, a correct card driver is installed and the card respectively the driver are enabled.

If no networking interface card exists please install a LoopBack-adapter.

 
 

The MAC-address shown behind HostID was found.

Please check if multiple MAC-addresses exist on your computer. tucan requires the primary MAC-address only. Please control, which MAC-address is valid inside the license file. Ensure that the MAC-address valid in the license file is the primary one.

If necessary search other sources of error.

 

 

Software protected by dongle

The license file must be valid for the dongle number written on the dongle itself.

 

software version for MAC-Address error recovery
The software version protected by dongle is installed. This demonstrates the shown DongleID but not the HostID. If you would like to use a protection by MAC-address you did not install the correct installation package. Please install an installation package for the protection by MAC-Address.
 

The dongle shown behind HostID was found.

Please check at first if the correct dongle was connected, especially if multiple dongles are available. Please control, which dongle number is valid inside the license file. Ensure that the dongle valid in the license file is connected.

If necessary search other sources of error.

 

 

No dongle was found.

Please check if any dongle is connected.

Please control if the WIBU diver for the dongle is already installed or install it additionally.

You could try to uninstall tucan and to install it newly afterwards.

 

 

Access Rights

All file and subdirectories within the installation directory of tucan must not be set to write protection. Otherwise tucan messages that no valid license was found.

License file

A license file contains all valid licenses. The license file must exist in the subdirectory "licensing" within the installation directory. The filenames "licensefile.xml" or "licensefile_computername.xml" are permissible. Please check the names and adjust if necessary. Please pay attention to the correct diction and to upper/lower case.

You may not change the content anyway if you edit the license file with an editor or browser. The file could become defect potentially. Please open the license file with the option read-only.

Among other things the license file contains the following statements: 

<host id="00e029443d6d" >
  <var name="Minos" /> 
  <var version="Educational Version" /> 
  <var platform="Windows" /> 
  <var revision="7.1" /> 
  <var starting-date="2005-01-06" /> 
  <var expiry-date="2006-01-01" />

HostID gives the MAC-address or the dongle number. The license file is valid for these IDs only.

The operating system given by platform must be correct. It is impossible to use the same license file for Windows and Linux. If you would deploy both operating systems in parallel you would need two different license files.

Please check if the license version given by revision is valid for the revision displayed by the info dialog of the used program.

If the expiry-date does not give the value "permanent" the license is time-bombed. Please check the validity of the license.

Where appropriate please request a renewal respectively a new time-bombed license file.

Installation Instructions

More and detailed information you can find in: