Trouble-Shooting tucan view

tucan view is a powerful visualization software that makes demands depending on the size of model at the hardware equipment. More and detailed information is available in the online help of tucan view or within the following documents:

Please execute checks or system changes only then if you have sufficient knowledge to operate these tasks. If necessary please backup all data and settings before to be able to restore the system.

Installing not possible

Please ensure that there is enough disk space and that you have all access rights to copy and to generate file links (MIME). If necessary please use the administrator login.

tucan view starts, but cancels the startup with a message

Please ensure that enough memory and graphic memory is available. The program needs graphic cards with OpenGL support (revision 1.2 and later). Please check if you could enable manually the OpenGL mode. Perhaps a graphic card driver supporting OpenGL is available, but not installed at your system. Take care not to install another device driver if the operating ability of your system would be at risk or not to be able to restore the system.

Impossible to load a file

Please check if the file was exported for tucan view. Only files with the extension .AVW, .AVZ or .ARC can be loaded.

Possibly the revision of the file is newer than the used revision of tucan view. If necessary please install the current version of tucan view.

Depending on the file size enough free memory must be available (e.g. use of Windows Task Manager to check). If necessary please close other tasks before you try to load the file.

A file was loaded but displayed incorrectly

Using the file types .AVW and .AVZ possibly not all textures and external resources like HTM-Pages or animation files .AVA were loaded from the expected location. If you did not generate the file yourself it is necessary to locate these files in the same directory as the model file or within the subdirectories "icons", "resources" and "textures" during exporting the model.

If the model is displayed with artificial effects, possibly it comes from an incorrect graphic card driver or to less graphic memory. Please test the file with another computer if possible.

tucan view or a file is loaded very slowly from CD

Please install tucan view and copy all files to your hard disk and try again.

A file is loaded and displayed very slowly

Please check if your system has enough power to handle model quite big and complex. Depending on the model your computer needs enough memory and performance of the processor and the graphic card.